Returns and warranty.
What you can send back, how long you have, and how the money comes back to you.
14 days' right of withdrawal
You may cancel a device purchase within 14 days of receiving it, without giving a reason, as long as the phone is unused and complete with accessories and the recovery card.
- Tell usWrite to support@nopwn.example with your order ID (ORD-…) within 14 days of delivery.
- Wipe itFactory-reset the phone first — it holds your data, not ours.
- Send it backWe reply with the return address; return shipping is paid by you. Use a tracked service — with the account-number model we have no other way to tie a parcel to you.
- Get refundedRefunded in crypto to your dashboard balance (or to an address you give us) within 14 days of us receiving the device.
Faulty on arrival or within warranty
Tell us within 48 hours of delivery for anything transport-related (photos of the parcel and device help). After that you still have 24 months' conformity on the hardware under Danish consumer law: repair, replacement or refund — your choice where the law gives it to you.
Digital products
Licences (together with the VPN profile they carry) and eSIM profiles are provisioned instantly and cannot be returned once issued — asking for instant delivery is what ends the withdrawal right for them. If a key or profile is faulty or does not activate, we replace it; write to us with the order ID.
Expired invoices
If funds were sent to an invoice that expired before confirming, they are refundable with the invoice ID and the transaction id — see Help.