Help
Quick answers to the things that actually come up. Anything not covered here is on the overview page's FAQ — or ask us: Contact.
Lost your number?
There is no recovery — that would require storing an identity. If you still have a device with an active Protect license, the number shown in the device's About screen is the same account number. It is also on the recovery card that shipped with the phone.
Top-up stuck?
Pending invoices auto-credit after 3 confirmations. If an invoice expired with funds sent, note your invoice id and the transaction id and write to support — refunds are manual, in crypto, and require the txid.
Paid in two invoices?
A single invoice is capped at €2,407.90, so the phone is normally two top-ups. Send the exact amount to each address you were given; both credit your balance independently, and the cart checkout unlocks once the total covers the order.
XMR top-ups
Monero cannot be watched by public explorers. We run a view-only wallet watcher for XMR addresses; credit happens after 10 confirmations. In development mode XMR watcher is disabled.
Products
NoPwn licence — one licence per phone. Covers the Protect suite, VaultVPN and the microphone scrambler on one device; they are not sold separately. Six or twelve months, and a new licence extends from the current expiry. Plans →
NoPwn eSIM — optional data-only plan, LPA QR activation, no identity attached. Your own carrier SIM or eSIM works just as well. Plans →
NoPwn Phone — Google Pixel 10a with NoPwn OS preinstalled, supplied with a 6-month licence (or 12 months). Details →
Orders and returns
Dispatch is within ~5 business days, tracked, with shipping included. 14 days' withdrawal and 24 months' conformity on the device — the procedure is on Returns.