Contact
Talk to a human.
There is one channel, it is a real inbox, and we answer within 1–2 business days. Include your order number (ORD-…) or account number and the reply can be specific.
Support
Replies within 1–2 business days — no phone line, no chat widget, nothing that wants your identity.
Include this
- Your order number (ORD-…) for anything shipping or device related
- Your invoice ID (BV-…) and the transaction id for a payment problem
- Your account number if the question is about the account or a service
Faster than writing
Most things are answered on the other pages already: how a number account works, what to do about a pending or expired invoice, and the returns procedure.
Support cannot recover a lost account number, refund to a card that never existed, or look up an account by name — none of that exists in this design.